We do not have a physical store, but you can buy online on this website. We shop o all 50 U.S states. For shipments outside of the United States, please contact us raquel@salesshopkralix.com

We process orders quickly. We will do our best to accommodate a change or cancellation. It is best to contact us immediately at raquel@salesshopkralix.com

Yes please write us at raquel@salesshopkralix.com with all your information and we will get back to you in 1-2 business days

All 50 U.S states. For shipments outside of the United States, please contact us raquel@salesshopkralix.com

If the piece you want is ready, we will send it from Florida in the next 2 days. Orders usually are dispatched within 4-5 business days.

Our policy lasts 15 days. Unfortunately, if 15 days have gone by since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be UNUSED and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Additional non-returnable items: Gift cards

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at raquel@salesshopkralix.com

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at raquel@salesshopkralix.com

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail the product to: 21130 NE 23RD Ave Miami Fl 33180 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Under Kralix Guarantee, if you have any problems with Kralix products in the next 15 days, you can return it for a full refund as long as you bring in the receipt. Please allow 3-5 business days to process your return request. Once processed, either new tracking information, a merchandise credit, or refund confirmation will be e-mailed. Item must be in its’ original packaging and in perfect, unused condition. Sorry, shipping costs will not be refunded. Special orders are final sales and cannot be returned or exchanged. Regular orders can be returned within 15 days of receipt in their original packaging. Please notify us by email at before the return.

Kralix provides the strongest packing to protect the goods from damage. In case of defect or breakage in transit, please email us at to ask for help. Kralix will replace the item at no cost to you. Please do not send the product back to us without contacting us first.